1. Information We Collect

Salt Lake Custom Saunas, a brand operated by Ray Global, collects information that you voluntarily provide when you contact us, request a quote, submit a website form or otherwise communicate with us.

Depending on the inquiry, this may include:

Name
Phone number
Email address
Project location
Photos or files you choose to upload
Sauna type, heater preferences or project details
Your SMS consent selection, if you make one
Other information included in your message

2. How We Use Information

Information submitted through the website may be used to:

Respond to project inquiries
Review potential sauna projects
Prepare or discuss estimates and project options
Schedule consultations or follow-up communication
Provide information about sauna products and services
Improve website functionality and customer experience
Maintain business records related to inquiries and projects

3. Website Forms & Project Inquiries

When you submit a quote request or other website form, the information you provide may be stored and used to evaluate and respond to your inquiry.

Photos, measurements and other project information you voluntarily submit may be used to better understand the room, property, sauna equipment or installation being discussed.

4. Calls, Email & Text Messages

Calls, email and text messaging are handled as separate channels at Salt Lake Custom Saunas. A phone number or email address entered on a form is used to call or email you about the inquiry you sent, discuss your project or provide the information you asked for. Entering a phone number does not sign you up for text messages.

Text messaging is opt-in only. The form on our Contact page includes an SMS consent checkbox that is optional, unchecked by default and not required to submit the form. If you select it, Salt Lake Custom Saunas may send you text messages about your inquiry, quote and appointment scheduling.

Message frequency varies with the status of your inquiry or project
Message and data rates may apply, depending on your mobile carrier plan
Reply STOP to any message to unsubscribe, or HELP for assistance
SMS consent is never a condition of receiving a quote or purchasing any service

Mobile phone numbers, SMS opt-in data and consent records are not sold, rented or shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies & Website Data

The website and services used to operate it may use cookies or similar technologies to support website functionality, understand website usage and help improve performance.

Technical information may include items such as browser type, device information, pages viewed, referring pages, approximate location derived from network information and interaction data.

Cookie availability and controls may depend on your browser, device and the services used by the website.

6. Third-Party Services

Salt Lake Custom Saunas may use third-party providers to support website hosting, forms, communications, analytics, scheduling, customer management and other business functions.

Information processed through those services may also be subject to the privacy policies and security practices of the applicable provider.

7. Information Sharing

Salt Lake Custom Saunas does not sell or rent personal information.

Information may be shared with service providers or project participants when reasonably necessary to operate the website, respond to an inquiry, provide requested services, coordinate a project or comply with applicable legal obligations.

The sharing described above excludes text messaging opt-in data and consent. That information is not shared with any third party, other than the messaging providers and mobile carriers needed to deliver the texts you agreed to receive.

Information may also be disclosed when required by law or when reasonably necessary to protect legal rights, safety or property.

8. Data Retention

Information may be retained for as long as reasonably necessary to respond to inquiries, manage potential or active projects, maintain business records and satisfy applicable legal or operational requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Information Security

Reasonable administrative and technical measures may be used to help protect information submitted through the website.

No website, electronic transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security of information transmitted electronically.

10. Your Choices

You may contact Salt Lake Custom Saunas if you would like to ask about information you previously submitted or request that certain contact information be corrected or deleted, subject to applicable legal and recordkeeping requirements.

You can stop text messages at any time by replying STOP to any message, and reply HELP if you need assistance. Email can be stopped using the unsubscribe method included in the email or by contacting us.

Additional privacy rights may apply depending on your jurisdiction and applicable law.

11. Children's Privacy

This website is intended for people seeking information about sauna construction, installation and related services. It is not directed to children.

We do not knowingly seek personal information from children through this website.

12. Changes to This Privacy Policy

Salt Lake Custom Saunas may update this Privacy Policy when website features, service providers, business practices or applicable requirements change.

The version published on this website will represent the current Privacy Policy.

13. Contact Us

Questions about this Privacy Policy, text messaging or information submitted through the website may be directed to Salt Lake Custom Saunas using the details below. See also our Terms of Service.